Shipping policy

Domestic Shipping

We offer free shipping over $100 to the continuous US ( Not applicable to bikes).  If you live outside of the contiguous US or would like to have your order expedited, please contact us directly at info@bikebigsur.com for an accurate shipping quote. 

Backorders

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur on an order with multiple items, we may split the shipment. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.

Pricing & Information

We strive to ensure the accuracy and up-to-date status of prices and details in our online catalog. Should there be any discrepancies or errors, we sincerely apologize for any inconvenience caused. We welcome you to point out any mistakes during your next interaction with us, or you can reach out via phone or email.

Dispute Waiver Acknowledgment

By completing a purchase on our website, you agree to our Refund Policy in full.
You acknowledge and agree that:

• You have read and understood our terms regarding shipping, returns, and cancellations.

• You will not initiate a chargeback or dispute with your payment provider for any reason that contradicts the terms stated herein.

• If a dispute is initiated in violation of these terms, we reserve the right to challenge the dispute with supporting documentation, including your acceptance of this policy at the time of purchase.

We are committed to resolving all issues in good faith and encourage you to contact us directly at [sales@bikebigsur.com] for any concerns.

Order Cancellations

Please note: All orders are final once placed and cannot be canceled, modified, or refunded unless the item arrives damaged or incorrect.
We begin processing orders immediately to ensure timely shipping, so please double-check your order before completing your purchase.